Now is the perfect time to consider Swaziland as a destination for call centre operations. The national telecoms provider slashed international calls by up to 50% in June 2009.
The Swaziland Investment Promotion Agency (SIPA) is working to attract some of the call centre investments coming into the southern African region, as companies seriously affected by the global financial downturn will be looking for cheaper African destinations to perform non-core functions such as call handling.
Whilst this is a new sector in Swaziland, there are already three operators in the market place. SIPA is marketing wholly foreign owned investments whose worth will be determined by the number of seats and required bandwidth.
The government is encouraging further investment in Business Process Outsourcing, where specific competitive advantages can be realised. This is a priority sector targeted for job creation with potential to attract foreign direct investment.
Target markets include:
- Mobile phone industry
- Insurance providers
- Banks
- Non-governmental organisations (NGOs)
Specific incentives for call centre investments:
- 10% corporate tax
- Training rebate and other special incentives
For further information about BPO investments and special incentives contact SIPA.
Key person: Sizwe Vilane
Director: Foreign Direct Investment
Email: vilanez@sipa.org.sz
